Refund and Returns Policy

Effective Date: [Month Day, Year]

This Returns & Refunds Policy applies to all orders placed on [Your E-Commerce Website Name] (“we,” “us,” “our”). By purchasing from our store, you agree to the terms outlined below.

1. General Policy

We sell custom-made / personalized products (including but not limited to customized design, engraving, tailored size, personalized printing, or made-to-order items).

Due to the customized nature of these products, we do NOT accept returns, exchanges, or refunds for reasons such as change of mind, wrong selection, or personal preference once production has started or the order has been shipped.

2. Warranty for Custom Products

We provide a 6‑month limited warranty for all custom-made products from the date of delivery.

What the Warranty Covers

During the 6‑month warranty period:

If the product has quality defects, manufacturing faults, or damage caused by production issues, we will:

Provide FREE repair at no cost to you; OR

Provide FREE replacement of the defective product.

How Warranty Service Works

You must provide: order number, clear photos/videos showing the defect, and a brief description.

We will review your claim and respond within [1–3 business days].

If approved, we will cover the cost of repair or replacement.

3. When Warranty Does NOT Apply

The warranty does not cover:

Normal wear and tear.

Damage caused by misuse, abuse, accident, water, or improper care.

Damage during installation or modification by the customer.

Cosmetic changes that do not affect function.

Issues caused by incorrect information provided by the customer (e.g., wrong size, text, design).

4. Defective or Incorrect Items

If you receive an item that is incorrect, defective, or not as produced per your order confirmation:

Contact us within 7 days of delivery.

We will arrange a refund, replacement, or free repair at our cost.

5. How to Submit a Request

To request warranty service, refund, or replacement:

Email us at: [support@email.com]

Subject: Warranty / Return Request – [Order Number]

Include: photos / videos of the issue, order details, and your request.

6. Contact Us

If you have questions about this policy, please contact:

[Company Name]

Email: [support@email.com]